About Us – Veluna
Welcome to Veluna, where everyday luxury meets modern living.
Veluna = Velvet + Luna = “Elegant Light” — a brand that brings softness, sophistication, and innovation into people’s homes and lives.
At Veluna, we curate premium home gadgets and thoughtful pet essentials designed to simplify your life while adding style and comfort to your space. From smart cleaning tools and innovative storage solutions to cozy beds and accessories for your pets, each product is chosen for quality, design, and functionality.
We are committed to bringing you products that look beautiful, perform effortlessly, and last longer, so you can focus on enjoying your home and caring for your pets.
With worldwide free shipping, easy returns, and a curated collection for modern lifestyles, Veluna makes luxury living accessible every day.
About Us – Veluna
Welcome to Veluna, where everyday luxury meets modern living.
Veluna = Velvet + Luna = “Elegant Light” — a brand that brings softness, sophistication, and innovation into people’s homes and lives.
At Veluna, we curate premium home gadgets and thoughtful pet essentials designed to simplify your life while adding style and comfort to your space. From smart cleaning tools and innovative storage solutions to cozy beds and accessories for your pets, each product is chosen for quality, design, and functionality.
We are committed to bringing you products that look beautiful, perform effortlessly, and last longer, so you can focus on enjoying your home and caring for your pets.
With worldwide free shipping, easy returns, and a curated collection for modern lifestyles, Veluna makes luxury living accessible every day.
Return & Refund policy
Return Eligibility
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We accept returns within 30 days of delivery.
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Items must be unused, in original packaging, and in resalable condition.
Return Process
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Contact us at contact@velunabrand.com to request a return.
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Return shipping:
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China & US Warehouses: Customer is responsible for return shipping, except for defective or damaged items.
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Worldwide Customers: We offer Free Returns for the best shopping experience.
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Refund Process
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Once we receive and inspect your returned item, we’ll notify you of approval or rejection.
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If approved, your refund will be processed to your original payment method within:
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US Warehouse: 5–7 business days
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China Warehouse & International: 7–14 business days
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Exchanges
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To exchange an item, please initiate a return and place a new order for the replacement.
Need Help?
For any questions, feel free to contact us at contact@velunabrand.com. We’re here to assist you anytime.
📬 Get in Touch
Have questions or need help? We’re here for you!
💌 Email: contact@velunabrand.com
⏰ Hours: 24/7
📱 Follow us: TikTok, Facebook, Pinterest, Youtube & Instagram for updates and news
We usually respond within 24 hours. Thank you for reaching out!