About Us – Veluna
Welcome to Veluna, where everyday luxury meets modern living.
Veluna = Velvet + Luna = “Elegant Light” — a brand that brings softness, sophistication, and innovation into people’s lives - Love Life Veluna.
At Veluna, we curate premium smart gadgets and thoughtful pet essentials designed to simplify your life while adding style and comfort to your space. From smart living tools and innovative storage solutions to cozy beds and accessories for your pets, each product is chosen for quality, design, and functionality.
We are committed to bringing you products that look beautiful, perform effortlessly, and last longer, so you can focus on enjoying your life and caring for your pets.
With worldwide free shipping, easy returns, and a curated collection for modern lifestyles, Veluna makes luxury living accessible every day.
About Us – Veluna
Welcome to Veluna, where everyday luxury meets modern living.
Veluna = Velvet + Luna = “Elegant Light” — a brand that brings softness, sophistication, and innovation into people’s lives - Love Life Veluna.
At Veluna, we curate premium smart gadgets and thoughtful pet essentials designed to simplify your life while adding style and comfort to your space. From smart living tools and innovative storage solutions to cozy beds and accessories for your pets, each product is chosen for quality, design, and functionality.
We are committed to bringing you products that look beautiful, perform effortlessly, and last longer, so you can focus on enjoying your life and caring for your pets.
With worldwide free shipping, easy returns, and a curated collection for modern lifestyles, Veluna makes luxury living accessible every day.
Veluna Store – Return & Refund Policy
Return & Refund Policy
We want you and your pets to love every purchase from Veluna. That’s why we offer Easy Returns and Secure Payment for your peace of mind.
Eligibility for Returns
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Items must be returned within 30 days of receipt.
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Products must be in original condition, unused, and in the original packaging.
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Some items (such as personalized products or perishable items) cannot be returned.
How to Initiate a Return
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Contact our customer support at contact@velunabrand.com with your order number and reason for return.
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Our team will guide you through the return process.
Return Shipping
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Customers are responsible for return shipping costs, unless the item arrived defective or incorrect.
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We recommend using a trackable shipping service to ensure your return reaches us.
Refunds
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Once your return is received and inspected, we will send an email confirming the refund.
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Approved refunds will be processed within 5–7 business days back to your original payment method.
Exchanges
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Direct exchanges are not offered. To exchange an item, return it for a refund and place a new order.
Damaged or Defective Items
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Contact us within 7 days of delivery for damaged or defective items.
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We will arrange a replacement or full refund at no additional cost.
Special Offers
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Easy Return process – hassle-free and customer-friendly
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Secure Payment – shop with confidence
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10% Off First Purchase – enjoy a discount on your first order
Contact Us
For any questions about shipping, returns, or refunds, reach us at:
Email: contact@velunabrand.com
Response Time: 24–48 hours
📬 Get in Touch
Have questions or need help? We’re here for you!
💌 Email: contact@velunabrand.com
⏰ Hours: 24/7
📱 Follow us: TikTok, Facebook, Pinterest, Youtube & Instagram for updates and news
We usually respond within 24 hours. Thank you for reaching out!