We accept PayPal and major credit/debit cards through secure checkout.

Veluna operates under Aeternum Works, our registered business entity.

All payments are securely processed under Aeternum Works to ensure transparency and customer protection.

Yes. We offer free worldwide shipping for pet parents everywhere.

Orders usually arrive within 7–14 days depending on location.

Yes. A tracking number will be emailed once your order ships.

We offer 30-day returns for unused items in original packaging.

Customers cover return shipping unless the item is damaged or incorrect.

Refunds are processed within 5–7 business days after the return is received.

Yes. Our products are designed to be safe, practical, and comfortable for pets.

If you need assistance, contact us anytime:

📩 support@aeternumworks.com

Operated by Aeternum Works

Please include your brand name and order number in your message.



We’re happy to help you make everyday life easier for you and your pet. 🐾